Frequently Asked Questions

General

Q. What is the purpose of the Researcher app?

The Researcher app makes staying up-to-date with the latest research quick and efficient, so that academics and scientists can focus on what is most important to them: their own research. New papers are delivered in a social media-style feed, which is curated by the user through keyword and author name filters. Researchers can finally say goodbye to setting up multiple email alerts, RSS readers, and manually browsing journal websites.

Q. What can you find on the app?

We aggregate the abstracts of over 15,000 journals across the whole academic spectrum. Our journals span all research areas, including the physical and life sciences, medicine, the social and behavioral sciences, and the humanities.

Q. How is the content delivered?

Articles are presented in a social media-style feed that makes it easy to browse and save your papers for later use. The app fits seamlessly into existing research workflows, as it syncs with popular reference managers (Mendeley and Zotero).

Selection & Onboarding

Q. Is the app free to download?

Yes the app is free to download, for iOS, Android and Web.

Q. Do you have a web version?

 Yes, we do have a web app that syncs with the mobile app.

Q. Do I have to pay to have my journals included in the app?

No, there is no charge to publishers to have journals included in the app.

Q. How do you select journals to appear on the app?  

Many of the journals on the app have been requested by our users. We also work with publishers to ensure that we have comprehensive coverage.

Q. How many journals do you currently have in the app?

We currently have over 15,000 journals in the app.

Q.Where do you get the information about my journals?

We obtain journal and paper information from publicly available RSS feeds and APIs supplied by publishers.

Q. What information is included for my journals?

We include a basic journal cover, article titles and abstracts, DOIs, and links to full text on the publisher website. On the journal profile page, we display a brief description, the journal website, the publisher name, the ISSN/eISSN, and the percentage of papers from the journal that are open access on the app. We will be adding more journal information soon.

Q. How are journals ordered in the app?

At the moment, journals are ordered according to their impact. We are shifting to a different ranking that will take into account active followers and user engagement within the app, as we believe this represents a more direct measure of content quality.

Q. How are journals mapped to subject areas in the app?

We use an industry-standard taxonomy.

Q. Do multidisciplinary journals appear in more than one subject area?

Yes, multidisciplinary and megajournals are mapped to more than one subject area.

Q. If some of my journals are not included, what do I do?

Contact us with the details of your journals, including the name of the publisher, the journal names, journal covers, RSS feeds, and publication frequencies.

Q. Do you include journals on the app before they are launched?

We are indeed able to add journals to the app before their papers are officially launched. This allows publishers to build brand awareness with target audiences through campaigns, and grow a readership in advance.

Q. Some of my journals are on the app but not the web version.

This is a known issue for us and we are currently updating our web version.

Q. Do you prioritise open access papers?

We do not necessarily prioritise OA papers, but we do have an OA filter in the app so that users can set up a feed that only consists of papers that are free to read and download.

Q. What information do you ask from users during the onboarding process?

We ask for the user's name, email address, institution, and occupation. They can also create an account by logging in with ORCID iD.

Q. Do you integrate ORCID iDs?

Yes, users can sync with their ORCID iD. This will allow them to see all of their papers from ORCID in the app, with citation counts. If the paper is also available in Researcher, they will be able to see the numbers of views the paper has received in the app.

Q. Is Researcher GDPR compliant?

Yes, Researcher is fully GDPR compliant.

What content is included on Researcher?

Q. Is book content included on Researcher?

Book content is not yet available on Researcher.

Q. Are conference proceedings included on Researcher?

Not yet, but we are planning on including them soon.

Q. Are preprints included on the app?

Yes, preprints are included in the app.

Q. How are papers ordered in the app?

Papers are ordered chronologically within the app - the most recent content will always appear first.

Q. What is included in the main feed and keyword/author specific feeds?

In your main feed, you will receive papers published from the journals you have chosen to follow. In your keyword/author feed, you will receive papers related to your chosen keywords or published by your chosen author. You can choose to focus this feed on only the journals you are following, or include all journals.

Q. What happens when you click to view the full article of my journal in the app?

We don’t host any full article content on our platform. If the content is open access, we will reroute these clicks to the publisher website and display the PDF copy on our platform. If the content is beyond a paywall, we will try to find a legal open copy using our Unpaywall integration and display that on the app. If there are no legal open copies of the content, clicks to view full text will be directed to the publisher website, where only users with subscriptions or access through their institution are able to view the full article.

Q. How often is new content added to the app?

We query RSS feeds several times a day, to ensure we have the latest papers available. It takes no more than 24 hours for a paper that appears in an RSS feed to appear in our app - and sometimes it only takes a few minutes.

Functionality

Q. Does Researcher integrate with reference managers?

Yes, Researcher integrates with Mendeley and Zotero - it’s very important for us to fit into existing research workflows. We have plans to integrate with other reference managers such as EndNote.

Q. How do I share papers from the app?

You can share within the app by clicking on the ‘SHARE’ button after tapping on an article to view the full abstract. You can share internally with individuals or groups, or you can share articles externally using all of the major social media platforms.

Q. Can I bookmark my paper to read at a time convenient to me?

Yes, there is a bookmark icon on every paper in the app. When tapped, the abstract will be saved in your bookmarked papers, which is easily accessible from the main navigation bar. On Android, you can organise your bookmarked content into folders.

Q. I see that you integrate with Unpaywall. What is Unpaywall?

Unpaywall is a database that hosts a record for every article with a Crossref DOI. They search numerous open sources to find legal Open Access versions of articles. 

Q. If I have access to paywalled content through my institution, can I access this on the platform?

Yes, you can access paywalled content through your institution on our mobile apps. To enable this feature, just go to the settings section in your profile tab and toggle on institutional access. Note that this is only available if you have filled out the university field in your profile. After you enable this feature, when you click to view a full article that is not open access, you will be asked to sign in via your institution’s EZProxy site. We will hold your login details for as long as your institution allows, so that you can continue to access paywalled content through your institution without having to log in every time.

Q. I see that you have a trending feature. How is content selected for this?

The featured content in Trending is based on engagement rates that articles receive within the app.

Q. Am I able to follow other users?

No, you are not able to follow other users, but you can share papers with them.

Q. Am I able to delete my Researcher account?

Yes, you can delete your Researcher account at any time by going to settings in the app.

Our Audience

Q. What is the makeup of your audience in terms of seniority?

The vast majority of our engaged audience is PhD level and above.

Q. How many papers are consumed per month?

Our users generate over 15m abstract previews (impressions) every month.

Q. What is the geographic audience split within the app?

Our geographic audience split as of July 2019 is:

India                            21%

US                                18%

China                           16%

UK & Europe               23%

Rest of world               22%

Advertising on Researcher

Q. Can I advertise on Researcher?

Yes, you can advertise on Researcher.

Q. What are your publisher solutions?

Our publisher solutions currently consist of three main products, all of which come with extensive targeting options:

  1. Promoted journal (follower campaign): building brand awareness within the app, creating more engagement with your journals. The journal can be promoted in the main feed, during onboarding, and in the ‘ALL JOURNALS’ tab.
  2. Promoted paper (CPM): driving engagements to specific content to increase visibility and usage. The paper is promoted in the main feed.
  3. Promoted calls for papers (CPM): driving traffic to calls for papers landing pages on your site to help generate high-quality submissions. The call for papers is promoted in the main feed. This type of promotion can also be used for other types of content: e.g., a special collection, conference, or newsletter, to help generate high-quality signups.

Q. What is a follower campaign?

A follower campaign is only available for journal promotion. We price per follower for journals to build brand awareness and credibility of the journal within the app in order to drive long-term engagement. A follower campaign allows for the paid followers of the journal to continue to re-engage with new content from the journal even after the promotion period is over.

Q. What targeting criteria are available?

We are able to target by research area, subject area, institution, competitor journals, keywords, location, ORCID verified authors, and/or occupation. You can test the keyword targeting tool by going to our free audience finder on our Publisher landing page. This will show you the size of the audience you can target for a given keyword. For location targeting, you can specify either countries or regions (e.g., Northern Africa, Western Europe, Eastern Asia).

Q. Can I promote articles that are older than 18 months?

No, you can’t promote articles that are older than 18 months. We want to ensure that our users are provided with the latest relevant content for their research - our main objective is to help academics stay up to date.

Q. Do you provide reporting for publishers?

Yes, we provide monthly reports for all of our campaigns. We report on all impressions and engagements generated from your campaigns within the app. We can also provide breakdowns of the users who engage with the campaign (by location, subject area, institution, and/or occupation on request).

Q. Do you report at publisher level or at journal level?

For a journal promotion, we provide monthly reporting at the journal level. For a paper, calls for papers, or any other promotion, we provide monthly reporting at the campaign level. We are in the process of building a publisher portal that will provide publishers with access to journal and publisher-level statistics on Researcher.

Q. Can I track traffic to my website from Researcher?

Yes you can. We append a UTM tag to the full text URL of every paper on the app (the link is visibly displayed as ‘Publisher URL’ underneath the abstract, and is also associated with the ‘FULL TEXT’ button). The UTM tag is ‘?utm_source=researcher_app&utm_medium=referral&utm_campaign=RESR_MRKT_Researcher_inbound’.

What’s more, you can distinguish between traffic from organic content to your website from Researcher, and traffic from promoted content. When you promote any type of content with us, you can specify a custom tag that you would like appended to URLs associated with the content:

  • If you promote a paper, this tag will replace our default UTM tag in its full text URL.
  • If you promote calls for papers, membership, or any other campaign, you can add a custom tag to the landing page link, which will be associated with the call to action button.
  • If you promote a journal, the tracking is especially powerful because it extends beyond the duration of the campaign. All click-throughs to your site from users who followed your journal during the promotional period will be tracked with the custom tag (it replaces our default UTM tag in the full text URL of every paper that users see from the journal). After the promotional period is over, click-throughs to your site from users who followed the journal during its promotional period will still be tracked with your custom tag. This will allow you to measure the long-tail effects of the campaign.

Custom tags can be of any style or length, and will always be appended to URLs after a question mark. For example, if the tag ‘?utm_source=researcher&utm_medium=paidapp&utm_campaign=campaign1&utm_content=newsletter_image’ is used, the URL will be ‘www.example.com??utm_source=researcher&utm_medium=paidapp&utm_campaign=campaign1&utm_content=newsletter_image’.

Please note that custom tags will only be displayed for promoted journals and papers for users with version 2.15.7 (207) or above on iOS, and 2.24.0 - 222 or above on Android.