Model-based heuristic for counter assignment problem with operational constrains: A case study
Abstract
Check-in counters have a great impact on the quality of service for airports. It is airport management's responsibility to provide check-in counters to airlines. Each check-in group (i.e., flights sharing the same resources) has a counter demand and this gives rise to a counter assignment problem. This is due to a number of objectives and constraints under which check-in groups are allocated to check-in counters. In this paper, we develop an Integer Programming model to optimally assign incoming flights to check-in counters and propose a decomposition algorithm to solve the allocation problem in a reasonable time. Computational results from a medium sized airport indicate a better utilisation of check-in counters, enabling airport management to reduce/postpone investment in additional check-in counters.
Publisher URL: https://www.sciencedirect.com/science/article/pii/S0969699718302898
DOI: 10.1016/j.jairtraman.2019.03.005
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